FAQs — copy

Which size should I order?

Whilst we cannot officially advise on individual sizing requirements, we suggest you order by your normal shoe size. The Dryboot is produced to allow for a thick sock, for colder weather - so no need to go up a size!
For equivalent continental sizes, and a guide on actual measurements please view our size guide

Are Dryboots heavy?

As with any sturdy rubber boot, Dryboots are heavier than a modern Goretex walking boot for instance, but we generally find that once worn, the weight is not a problem and the guarantee of dry feet outweighs the issue of extra grams.

Do you have any retail outlets?

Not at the moment, Dryboots are available only on our website or by calling our sales line at 07974 977112. To help in making the decision please refer to our Sizing page, where you will find internal length measurements for all sizes.

Can I return my boots for exchange or refund?

In the unlikely event that you are unhappy with your boots, you can send them back to us for exchange or refund, providing the boots are returned in an unworn condition. If you order an incorrect size, we will send out the correct size, free of carriage charge (UK only).

Dryboots are guaranteed for twelve months against manufacturing faults. If a boot is found to be faulty we can accept them back for testing and replacement, if appropriate, only after they have been thoroughly cleaned. This is for health and safety reasons.

We do not operate a returns service.

All returns should be addressed to:

The Dryboot Company, The Lodge, Kynaston, Ross On Wye, Herefordshire HR9 6LP - please be sure to retain proof of postage and include a covering letter with full name, address, contact details and date of purchase.

PLEASE NOTE: We will pay for return carriage, only if an item is found to have a manufacturing fault. Refunds for unwanted perfect items do not include any carriage charges.

How will you send my boots and how long will it take?

Dryboots are normally dispatched within 24 hours of order receipt, using a 3-5 working day service on tracked carriers. For UK deliveries, we also offer a 24 hour service. Consignment details will be emailed direct from the carriers to enable tracking.

Will Dryboots make my feet sweat?

Dryboots are lined throughout with cushioned jersey cotton – this keeps the foot cool and dry, so unlike a conventional wellington boot, it will not cause sweating under normal circumstances. However, it should be noted that some of us are more prone to sweating, particularly if synthetic socks are worn. This should be born in mind if a leak is suspected. Faults due to leaking are extremely rare and we find that if boots are returned as faulty, the leak test is invariable negative (we simply weigh the boots down in approx. 6" of water and leave for 24 hrs).

Are the two brands the same colour?

It is difficult to reproduce exact colours on our website, but we can confirm that the new Harris Dryboot is exactly the same shade as the Viking.

Do you supply on a wholesale basis?

Whilst we cannot provide trade terms at the moment, we do offer attractive discounts for bulk purchases. Please call our sales line for more information.

Are Dryboots suitable for vegans?

Yes, all raw materials used in the production process are derived from mineral and plant based materials. We are happy to report that we have many vegan customers.